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ITIL-4-BRM Prüfungsfrage, ITIL-4-BRM Lerntipps
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Peoplecert ITIL-4-BRM Prüfungsplan:
Thema |
Einzelheiten |
Thema 1 |
- Strategic and Operational Stakeholder Engagement: This section of the exam measures the skills of a Business Relationship Manager and addresses how to ensure that stakeholders at every level understand and support the service strategy. It highlights the importance of engaging both strategic and operational stakeholders in co-creating value, aligning expectations, and working toward shared goals across the service value system.
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Thema 2 |
- Capability Assessment Using the ITIL Maturity Model: This section of the exam measures the skills of a Service Relationship Manager and involves assessing the current maturity of the organization’s relationship management capabilities. The focus is on applying the ITIL Maturity Model to identify gaps, guide improvements, and support long-term growth through structured capability development.
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Thema 3 |
- Performance Measurement and Success Factors: This section of the exam measures the skills of a Business Relationship Manager and focuses on identifying appropriate metrics and key success factors to evaluate relationship effectiveness. Candidates will learn how to use these indicators to continuously improve relationship management practices and align them with the organization’s strategic goals.
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Thema 4 |
- Relationship Models and Value Co-Creation: This section of the exam measures the skills of a Service Relationship Manager and covers how to develop and apply effective relationship models based on ITIL best practices. It focuses on fostering long-term collaboration between service providers and consumers to improve communication, transparency, and the overall customer experience in a structured and measurable way.
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Thema 5 |
- Business Relationship Management Roles and Responsibilities: This section of the exam measures the skills of a Service Relationship Manager and focuses on identifying and defining the core responsibilities, skills, and knowledge areas required for successful business relationship management. Candidates will be expected to understand how this role contributes to connecting service providers with consumers and aligning IT services with business outcomes.
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>> ITIL-4-BRM Prüfungsfrage <<
ITIL-4-BRM Unterlagen mit echte Prüfungsfragen der Peoplecert Zertifizierung
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Peoplecert ITIL 4 Specialist: Business Relationship Management ITIL-4-BRM Prüfungsfragen mit Lösungen (Q25-Q30):
25. Frage
Which describes the skill of self-awareness?
- A. The ability to understand trends in technology and influence long-term planning
- B. The ability to persuade stakeholders at all levels within an organization?
- C. The ability to question effectively and demonstrate active listening
- D. The ability to be introspective and understand one's own behavior
Antwort: D
Begründung:
Self-awareness is defined as the capacity for introspection and understanding one's own behaviors and their effects.
26. Frage
Which activity is typically shared between a business relationship manger and business relationship agent?
- A. Developing business relationship models
- B. Following business relationship models
- C. Reviewing business relationships
- D. Maintaining relationships with service consumer stakeholders
Antwort: D
Begründung:
Both the business relationship manager and agent share the responsibility of maintaining relationships with service consumer stakeholders to ensure ongoing alignment and engagement.
27. Frage
Which is an example of the 'Prepare the team' step of Gemba walks?
- A. A business relationship manager informs staff of a future Gemba walk of the value stream for creating a new service
- B. A relationship manager asks another manager to join the Gemba walk for onboarding new customers
- C. A relationship manager discusses the findings of a Gemba walk with other stakeholders
- D. A relationship manager records the findings of observing the negotiation of service targets
Antwort: A
Begründung:
"Prepare the team" involves informing and readying participants for the upcoming Gemba walk; notifying staff about the future observation aligns with that preparatory activity.
28. Frage
Which skill requires a business relationship manager to be introspective and understand their own behavior?
- A. Strategic Thinking
- B. Self-awareness
- C. Persuasion/negotiation
- D. Written and verbal communications
Antwort: B
Begründung:
Self-awareness involves introspection and understanding one's own behaviors, emotions, and impact on relationships, which is essential for a business relationship manager.
29. Frage
Which BEST describes the service relationship journey?
- A. The steps a service consumer and a service provider undertake together to co-create value
- B. The actions that a service provider undertakes to build a relationship with service consumers
- C. The actions that service consumers undertake to be able to use a provider's services
- D. The experience consumers have as a result of service interactions with a service provider
Antwort: A
Begründung:
The service relationship journey encompasses the collaborative steps taken by both the service consumer and provider to co-create value through their interactions.
30. Frage
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It-Pruefung hat riesiege Expertenteam, die Ihnen gültige Schulungsressourcen bieten. Sie haben die Peoplecert ITIL-4-BRM (ITIL 4 Specialist: Business Relationship Management) Prüfungen in den letzten Jahren nach ihren Erfahrungen und Kenntnissen untersucht. Und endlich kommen die zielgerichteten Fragen und Antworten auf, die den IT-Kandidaten große Hilfe bieten. Nun können Sie im Internet Demo zur Peoplecert ITIL-4-BRM (ITIL 4 Specialist: Business Relationship Management) Zertifizierungsprüfung kostenlos herunterladen. Viele IT-Fachleute haben bewiesen, dass It-Pruefung sehr zuverlässig ist. Wenn Sie die zielgerichteten Prüfungsfragen von It-Pruefung benutzt haben, können Sie normalerweise die Peoplecert ITIL-4-BRM Zertifizierungsprüfung bestehen. Schicken Sie doch die Produkte von It-Pruefung in den Warenkorb. Sie werden sehr wahrscheinlich der nächste erfolgreiche IT-Fachmann.
ITIL-4-BRM Lerntipps: https://www.it-pruefung.com/ITIL-4-BRM.html