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Exam Sample Salesforce-Sales-Representative Questions | Salesforce-Sales-Representative Test Registration
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| Topic |
Details |
| Topic 1 |
- Customer Engagement: In this topic, Salesforce Sales Professionals explore how to demonstrate thought leadership to shift customer perspectives and align solutions with needs. Moreover, the topic focuses on leveraging multiple touchpoints builds prospect interest, while nurturing relationships enhances product adoption.
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| Topic 2 |
- Forecasting: In this topic, Salesforce Sales Professionals assess forecast accuracy to drive opportunity consistency and evaluate risks and opportunities in business deals. Understanding key inputs for the forecasting process helps optimize predictions, an essential skill for the Salesforce Certified Sales Representative Exam.
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| Topic 3 |
- Customer Success: While covering this topic, sales professionals identify actions required for order booking and fulfillment. Recognizing the post-sales customer journey and assessing expected and realized value ensures alignment with customer goals, a vital area of knowledge for the exam.
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| Topic 4 |
- Deal Management: Salesforce Sales Professionals learn to qualify prospects and progress them through sales stages. In this topic, emphasis is placed on understanding customer goals, challenges, and initiatives to present tailored value propositions. Identifying obstacles, gaining commitment, and finalizing contracts are integral steps to successful deal management, a crucial focus area of the exam.
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Salesforce-Sales-Representative Test Registration | Salesforce-Sales-Representative Valid Test Answers
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Salesforce Certified Sales Representative Sample Questions (Q66-Q71):
NEW QUESTION # 66
A sales representative plans to attend a large industry conference.
How can the sales rep ensure the largest return on investment for attending the conference?
- A. Attend as many networking events as possible.
- B. Develop a targeted plan and coordinate a series of touchpoints.
- C. Set up meet and greet opportunities with attendees.
Answer: B
Explanation:
Developing a targeted plan and coordinating a series of touchpoints is a way to ensure the largest return on investment for attending a conference by maximizing the opportunities to connect with potential prospects, customers, and partners. A targeted plan should include identifying the goals, audience, and message for the conference, as well as scheduling meetings, events, and follow-ups with key contacts. Reference: https://www.salesforce.com/resources/articles/sales-conference/#sales-conference-tips
NEW QUESTION # 67
A sales representative is fulfilling an order using the step-by-step instructions for that specific customer What are these instructions known as?
- A. Fulfilmentprocedures
- B. Standard engagement steps
- C. Standard operating procedures
Answer: C
Explanation:
Standard operating procedures (SOPs) are detailed instructions that describe how to perform a specific task or process. SOPs help to ensure consistency, quality, and compliance in fulfilling orders for different customers.
References:https://trailhead.salesforce.com/en/content/learn/modules/salesforce-essentials-basics/salesforce- essentials-sales-process
NEW QUESTION # 68
A sales representative wants to avoid getting a price objection during a meeting near the end of thesales cycle.
Which strategy helps minimize price challenges?
- A. Showing a competitor pricing matrix during the meeting.
- B. Building in value-based conversation from the beginning.
- C. Presenting a discount at the beginning of the conversation.
Answer: B
Explanation:
Building in value-based conversation from the beginning is a strategy that helps minimize price challenges by focusing on how the solution can deliver value to the customer rather than on how much it costs. Value-based conversation involves asking open-endedquestions, listening actively, understanding the customer's pain points and needs, and presenting tailored solutions that address them.References:https://www.salesforce.com
/resources/articles/value-selling/#value-selling-tips
NEW QUESTION # 69
A sales team knows the importance of building an accurate forecast.
Which foundational priority should be in place to help ensure data quality across teams?
- A. Sales process
- B. Collaboration
- C. Pipeline visibility
Answer: A
Explanation:
Sales process is the foundational priority that should be in place to help ensure data quality across teams when building an accurate forecast. A forecast is a prediction or estimation of future sales revenue based on current and historical data. A sales process is a series of steps or stages that guide a sales rep from finding prospects to closing deals. Having a sales process helps to ensure data quality across teams by providing a common framework, language, and criteria for entering, updating, and reporting data in a consistent and reliable way.
NEW QUESTION # 70
A sales representative is doing a 9-month check-in with a customer following a successful deployment. The sales rep found an additional product that will help improve the customer value and adoption.
Which customer success concept is the sales rep utilizing in this example?
- A. Innovate together
- B. Improved experiences
- C. Shared risks and shared accountability
Answer: A
Explanation:
When a sales representative conducts a 9-month check-in and identifies an additional product that could enhance customer value and adoption, they are utilizing the customer success concept of "Innovate together." This approach involves working collaboratively with the customer to find new solutions and opportunities that can drive further success and value from the partnership. By proactively suggesting products or services that complement previous purchases, the sales rep is helping the customer to innovate and achieve better results, reinforcing the relationship and demonstrating ongoing commitment to the customer's success.
NEW QUESTION # 71
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